FAQ

The Calm

on Dundas

Holistic balance community

Clinic Hours

Mon
Closed
Tues
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thurs
9:00 AM - 8:00 PM
Fri
9:00 AM - 7:00 PM
Sat
9:00 AM - 3:00 PM
Sun
9:00 AM - 3:00 PM

Frequently ASKED QUESTIONS

What is your cancellation policy?

24 business hours notice is required for all cancellations and appointment changes for Massage Therapy, Physiotherapy, TCM/Acupuncture and Mental Health appointments. If you contact us within 24 business hours of your appointment for any cancellations or changes, you will be billed 50% of the treatment cost. If you fail to show up for an appointment and provide no communication of this cancellation more than 24 business hours in advance, you will be billed 100% of the treatment cost.

For all appointments booked for Naturopathy, please note that 48 business hours is required for all cancellations and appointment changes. The same payment percentages above apply.

What are your fees and methods of payment?

You can find our service fees listed on our booking page.

https://thecalmondundas.janeapp.com/

We accept Debit, Visa, MasterCard and Cash.

Do you do direct billing?

No. We do not currently offer direct billing. In an effort to reduce waste, we email your receipt with the Therapists registration #. You can then submit to your insurance company. Benefit plans vary, please check with your provider to determine your level of coverage. 

What are your Reception Hours?

You can speak with a human at our front desk during the following reception hours:

Monday – CLOSED
Tuesday – 10AM-2PM, 4PM-8PM
Wednesday – 10AM-2PM, 3PM-6PM
Thursday – 10AM-2PM, 4PM-8PM
Friday – 12PM-6PM
Saturday – 10AM-2PM
Sunday – 10AM-2PM

Why is the door locked?

If your appointment is outside of our reception hours, there will be no admin at the front desk. The door is locked in between treatment sessions to ensure the safety and privacy of both the clinic and those in treatment. If you arrive early for your appointment and the door is locked, please wait patiently until the treatments in progress are done and the practitioner will open the door for you when ready. 

The administration at the front desk may have also stepped to the back to perform various tasks, and will return to the front momentarily.

Why do we ask you to remove your shoes?

In an effort to minimize the amount of dirt and debris that tracks through the clinic, we ask that you remove your shoes at the front. This helps us ensure that our clinic can continue to meet and exceed all cleanliness standards. It also helps us ensure that we can minimize the noise we make in the clinic so as to not disturb any of the ongoing treatments.

You are welcome to bring in a pair of slippers if you are not comfortable with socks only.

How can I purchase a Gift Card?

You can purchase a Gift Card online here: (‘Buy Gift Card’ button is in the menu on the left.) 

https://thecalmondundas.janeapp.com/

Other options for purchasing gift cards are outlined below:

  1. Call the clinic during our reception hours. We will gather the required information from you and process your payment over the phone. Proof of payment and the gift card name/number will be provided to you automatically upon purchase to your email. You can come by the clinic during reception hours to pick up the physical gift card if you desire – just let the person you’re speaking with know you’d like to do so!
  2. Come by the clinic in person during our reception hours and our Admin Team will be happy to gather the required information and process your payment. You’ll receive your invoice via email and be able to take a physical gift card with you as well.
Is there parking available?

There is paid street parking out front on Dundas St:

Mon-Fri 8am-4pm, 6-9pm

Sat 8am-9pm

Sun 1-9pm

Parking meter number is #5102.

There is free parking available on the side streets that is short walk to the clinic.

We will Support you on

 your health and wellness journey.